General Terms and Conditions of Sale
Article 1: Scope and Application
These General Terms and Conditions of Sale (“CGV”) apply between Laurence Zimmermann EI, micro-entrepreneur, whose registered address is 66 Avenue des Champs-Élysées, 75008 Paris, France, and any client purchasing digital products or services through the FractalMax website, available at https://fractalmax.com (the “Client”). Trade name: FractalMax.
Laurence Zimmermann EI and the Client are hereinafter referred to individually as a “Party” and collectively as the “Parties.”
These Terms and Conditions govern the sale and provision of the offers made available on the FractalMax website, and, where applicable, through third-party marketplaces.
1.1 Services
Laurence Zimmermann EI offers professional services related to the digital products sold on the FractalMax website, including customization, setup, adaptation, support, and any other related services presented on the FractalMax website.
The essential characteristics of each service are described on the relevant sales page, offer page, quotation, or checkout page before the order is placed.
1.2 Digital Products
Laurence Zimmermann EI offers digital products, including in particular the Business OS made for Notion, as well as templates.
The essential characteristics of each digital product are described on the relevant sales page, offer page, or checkout page before the order is placed.
These General Terms and Conditions of Sale apply to all sales of services and digital products made through FractalMax website or through a third-party platform where the applicable terms are specified at checkout.
Article 2: Acceptance of the General Terms and Conditions of Sale
The present General Terms and Conditions of Sale become binding upon the Client’s acceptance.
Acceptance may be formalised through:
- the validation of an online order on the FractalMax website, including, where applicable, the selection of a checkbox or any equivalent confirmation mechanism indicating that the Client has read and accepted the present General Terms and Conditions of Sale before completing the purchase;
- the acceptance of a quote, proposal, order form, or other written commercial document referring to the present General Terms and Conditions of Sale;
- the completion of a purchase through a third-party marketplace, platform, or payment interface that clearly refers to the present General Terms and Conditions of Sale or makes them accessible prior to purchase;
- any other written or electronic means clearly showing the Client’s acceptance of the order and of the present General Terms and Conditions of Sale.
The Client may also be required to acknowledge or accept other applicable legal documents made available on the website, including the Privacy Policy and, where relevant, the Terms of Use.
For services and digital products offered directly on the website, validation of the order by the Client forms the contract between the Parties.
2.1 Execution of Services
By placing an order for a service, the Client acknowledges and accepts that performance of the service may begin after confirmation of the order and payment, and, where applicable, once the Client has provided the information, materials, access, approvals, or cooperation reasonably required for the performance of the service.
The specific conditions, scope, and timing of execution may be described on the relevant sales page, offer page, checkout page, quote, proposal, or other applicable commercial document.
2.3 Orders by Minors
Orders may only be placed by persons who are at least eighteen (18) years old and legally capable of entering into a binding contract under applicable law.
By placing an order, the Client declares that they meet these conditions.
If it is discovered that an order has been placed by a person who does not meet these conditions, Laurence Zimmermann EI reserves the right to cancel the order in accordance with applicable law.
Article 3: Prices
Unless stated otherwise, prices are shown exclusive of tax (HT). Any applicable taxes, including VAT where due, will be added at the rate in force on the date of the order.
3.1 Prices of Services
The prices of services are indicated on the relevant sales page, offer page, checkout page, quote, proposal, or other applicable commercial document.
Services may be offered either:
- at a package price; or
- on a custom basis.
Where a service is offered at a package price, the applicable price is the package price indicated in the relevant offer, sales page, quote, proposal, or other applicable commercial document.
Where a service is offered on a custom basis, the price is determined according to the scope of the services, the level of complexity, the Client’s needs, the expected deliverables, and any specific requirements of the Client.
Unless expressly stated otherwise, consulting services are charged at a rate of €100 excl. VAT per hour.
3.2 Prices of Digital Products
The prices of digital products are indicated on the relevant sales page, offer page, or checkout page at the time of purchase.
3.3 Price Changes
Laurence Zimmermann EI reserves the right to modify prices at any time.
However, the price applicable to the Client will be the one displayed or communicated at the time the order is placed or, where applicable, at the time a quote or proposal is accepted.
3.4 Additional Fees
Unless expressly stated otherwise, the price does not include any optional extras, third-party fees, or additional services not expressly included in the relevant offer.
Any such additional fees will be indicated to the Client before the order is confirmed or, where applicable, in the relevant quote, proposal, or other applicable commercial document.
Article 4: Order Procedure, Delivery, and Access
The order procedure may vary depending on whether the Client purchases a service or a digital product, and depending on whether the order is placed directly online or through a custom commercial exchange.
4.1 Ordering Services
Services may be ordered through one or more of the following methods, depending on the offer:
- direct purchase on the FractalMax website, where the service is available for online checkout;
- a contact request, discovery call, or other preliminary exchange followed, where applicable, by a quote, proposal, payment link, or other order confirmation process;
- direct written contact by email or another communication channel, followed, where applicable, by a quote, proposal, payment link, or other order confirmation process.
Where a service is offered directly on the website, the Client may place the order online through the relevant sales page, offer page, or checkout page.
Where the nature of the service requires prior discussion, clarification, or personalized pricing, Laurence Zimmermann EI may invite the Client to make contact before the order is confirmed.
4.2 Ordering Digital Products
Digital products may be ordered directly through the FractalMax website or through an external sales platform used to process the order and payment.
The Client is responsible for reviewing the description of the digital product, its essential characteristics, compatibility information where provided, and any access or usage conditions before placing the order.
4.3 Delivery and Access to Digital Products
Digital products are delivered by the method indicated on the relevant sales page, checkout page, or other applicable commercial document.
Depending on the nature of the product, delivery may take the form of a download link, access link, shared template, duplication link, delivery email, onboarding instructions, or any other appropriate digital access method.
Delivery is deemed completed when the relevant link, access method, instructions, or product has been sent or made available to the Client.
4.4 Delivery and Access to the Business OS
The Business OS is a digital product designed for use within Notion.
After confirmation of the order and payment, the Client will receive the relevant delivery or access method, which may include a duplication link, access link, shared template, delivery email, or instructions allowing the product to be duplicated or accessed within the Client’s Notion workspace.
Business OS must be kept in a private Notion workspace. Public sharing, publication of the system, or any other public or open access method is strictly prohibited, except for pages expressly intended for public or external sharing under the applicable terms, including the Portfolio after setup, as well as the Client Portal (Template) after duplication and setup. Access may only be granted, by private email invitation within Notion, to direct team members working within the same business. Any sharing, use, or distribution outside the same business is strictly prohibited.
The Client remains responsible for having a valid Notion account and for following the instructions necessary to access or duplicate the product.
Unless expressly stated otherwise on the relevant sales page, a free Notion plan is sufficient to use the Business OS.
Delivery is deemed completed when the duplication link, access instructions, or other agreed delivery method has been sent or made available to the Client.
4.5 Business OS – Version and Updates
Unless expressly stated otherwise, the purchase of the Business OS does not include custom setup, migration, implementation, configuration, training, or ongoing support.
The Client receives the version of the Business OS existing at the time of purchase.
Unless expressly stated otherwise, the purchase does not include any future version, update, upgrade, revision, or new release of the Business OS, and Laurence Zimmermann EI is under no obligation to provide them.
Where Laurence Zimmermann EI decides, at its sole discretion, to make a later version available to the Client, such later version does not constitute an automatic update of the version previously delivered.
In such a case, the Client remains solely responsible for importing, transferring, adapting, or reorganising their data, content, and configuration into the later version, whether manually or through external automation tools used at the Client’s own responsibility.
4.6 Language of the Business OS
The Business OS and its related content, documentation, and resources are provided in the English language.
The language is specified on the relevant sales page, offer page, or checkout page prior to purchase.
By placing an order, the Client acknowledges and accepts that the Business OS and its associated documentation, content, and resources are provided in English.
4.7 Finalisation of the Order
An order is considered final once the applicable order process has been completed, including, where relevant:
- selection of the relevant offer;
- provision of the information required to process the order;
- acceptance of these Terms of Sale and any other applicable legal documents where required;
- successful confirmation of payment.
Laurence Zimmermann EI reserves the right not to accept or not to pursue an order where the request is incomplete, inappropriate, unlawful, technically impossible, or incompatible with the scope of the proposed offer.
4.8 Non-Accepted Orders or Projects
Laurence Zimmermann EI reserves the right to refuse, suspend, or cancel any order, project, or request that involves, promotes, or relates to content or activities that are unlawful, fraudulent, abusive, infringing, hateful, discriminatory, violent, misleading, or otherwise incompatible with applicable law, these General Terms and Conditions of Sale, or legitimate professional and reputational considerations.
This right also applies where the requested service or product falls outside the scope of the offers made available through the FractalMax website.
4.9 Information Provided by the Client
The Client is responsible for providing accurate, complete, and up-to-date information necessary for the processing of the order and, where applicable, for the performance of the service.
Laurence Zimmermann EI shall not be held responsible for delays, errors, or impossibility of performance resulting from incomplete, inaccurate, or late information provided by the Client.
4.10 Electronic Invoicing
The Client agrees that invoices may be issued and provided in electronic format, in accordance with applicable law.
Article 5: Discounts and Promotional Offers
Laurence Zimmermann EI may offer discounts, price reductions, promotional offers, or preferential pricing.
Any such discount, reduction, or promotional offer shall apply only under the conditions expressly indicated on the relevant sales page, offer page, checkout page, quote, proposal, or other applicable commercial document.
5.1 Conditions of Application
Discounts, reductions, or promotional offers are valid only for the period, scope, and conditions expressly stated at the time of the offer.
Unless expressly stated otherwise:
- they are not cumulative;
- they are not retroactive;
- they cannot be applied to an order already placed or already paid;
- they cannot be exchanged for cash, credit, or any other benefit.
5.2 Technical Malfunctions and Abuse
Laurence Zimmermann EI reserves the right to refuse, cancel, or correct the application of any discount, reduction, or promotional offer in the event of:
- a technical malfunction clearly affecting the displayed price, discount, or promotional conditions;
- fraud, abuse, misuse, or non-compliance with the applicable conditions.
In such cases, the Client will be informed as soon as reasonably possible and, where appropriate, offered the possibility to maintain the order at the corrected conditions or to cancel the order.
This clause applies only in the event of a clear technical malfunction or abuse and does not affect any mandatory rights applicable under law.
Article 6: Early Payment Discounts
No discount or rebate shall be granted for early payment, unless expressly stated otherwise on the relevant sales page, offer page, checkout page, quote, proposal, or other applicable commercial document.
Article 7: Payment Terms
7.1 Services
Unless otherwise stated on the relevant sales page, offer page, checkout page, quote, proposal, or other applicable commercial document, payment for services is structured as follows:
- a 30% deposit is due at the start of the project;
- the remaining 70% balance is due upon delivery of the service.
For services, delivery refers to the completion and submission of the agreed deliverables, or to the completion of the agreed service, as applicable.
7.2. Projects Exceeding One Month
For projects extending over a period longer than one month, monthly invoicing may apply in accordance with the applicable invoicing rules.
7.3 Invoice Due Date
Unless otherwise stated on the relevant sales page, offer page, checkout page, quote, proposal, or other applicable commercial document, invoices are payable upon receipt.
7.4 Digital Products
Unless otherwise stated, payment for digital products is due in full at the time of order.
No access, delivery, duplication link, download link, or other delivery method will be provided until payment has been successfully confirmed.
7.5 Accepted Payment Methods
- For services, payment may be made by bank transfer, where offered, or by card or other secure online payment methods, where available during the order process.
- For digital products, payment is accepted only by card or other secure online payment methods made available during the order process.
7.6 Late or Missing Payment
Any order or service may be suspended, delayed, or refused in the event of late payment, partial payment, failed payment, or non-payment.
Laurence Zimmermann EI shall not be held responsible for any delay or non-performance resulting from a payment issue attributable to the Client.
Article 8: Late Payment
8.1 Late Payment Penalties
In the event of late payment by a professional client, late payment penalties shall automatically apply from the due date, without any prior reminder being required.
The applicable penalty rate shall be equal to three times the legal interest rate.
8.2 Fixed Recovery Fee
In accordance with applicable French law, any late payment by a professional client shall also give rise, automatically and without prior notice, to a fixed recovery fee of €40 per unpaid invoice.
Where the recovery costs actually incurred exceed this fixed amount, additional compensation may be claimed upon justification.
Article 9: Termination for Non-Payment
9.1 Suspension and Termination
In the event of late payment, partial payment, or non-payment by the due date, Laurence Zimmermann EI may suspend performance of the order or service until the payment situation has been regularised.
If the Client fails to regularise the payment situation within fifteen (15) days following a formal notice or any other valid notice expressly referring to the present termination clause, Laurence Zimmermann EI may terminate the contract or cancel the relevant order, without prejudice to any other rights or remedies available under applicable law.
9.2 Amounts Already Paid and Sums Still Due
In the event of termination for non-payment, Laurence Zimmermann EI may retain the sums corresponding to services already performed, work already carried out, costs already incurred, or digital products already delivered or made available.
Laurence Zimmermann EI reserves the right to claim payment of any sums due for services already rendered, together with any applicable late payment penalties, recovery costs, and damages where justified.
9.3 Effect on Delivery and Access
In the event of non-payment or partial payment, Laurence Zimmermann EI may refuse, suspend, or withdraw access to any service, digital product, portal, workspace, deliverable, duplication link, download link, or other access method until payment has been duly received, to the extent permitted by applicable law.
Article 10: Right of Withdrawal
10.1 Professional Clients
Where the Client acts within the scope of their professional activity, the statutory right of withdrawal provided for under French consumer law does not apply.
10.2 Consumers
If the Client nevertheless qualifies as a consumer under applicable law, the Client benefits from the statutory right of withdrawal of fourteen (14) days from the conclusion of the contract, in accordance with the applicable provisions of the French Consumer Code.
However, where permitted by applicable law, the right of withdrawal may not apply or may be lost, in particular where:
(a) the services have been fully performed before the end of the withdrawal period with the consumer’s prior express consent and acknowledgment of the loss of the right of withdrawal; and/or
(b) digital content not supplied on a tangible medium has begun to be supplied before the end of the withdrawal period with the consumer’s prior express consent and acknowledgment of the loss of the right of withdrawal.
Where the Client requests performance before the end of the withdrawal period, any express consent, acknowledgment, and proportionate payment obligations shall apply as provided under French law.
Article 11: Client Obligations
11.1 Provision of Information, Materials, and Cooperation (Services)
The Client undertakes to provide, in a timely manner, all information, documents, content, access, approvals, and cooperation reasonably necessary for the proper performance of the services.
Depending on the nature of the service, this may include, for example:
- information relating to the Client’s business, project, needs, or objectives;
- written content, images, visuals, logos, documents, data, or other content to be used in connection with the service;
- necessary technical, organisational, or practical information;
- timely feedback, validation, or approval where required;
- access credentials or limited access permissions where strictly necessary for the performance of the service.
The Client remains responsible for providing complete, accurate, and usable information and content necessary for the performance of the services.
Laurence Zimmermann EI does not undertake any general obligation to verify the completeness or usability of the information or content provided by the Client.
Any delay, error, limitation, suspension, or impossibility in the performance of the services resulting from incomplete, inaccurate, late, or unusable information or content provided by the Client shall remain the responsibility of the Client.
11.2 Guarantees on Provided Content
The Client guarantees that they hold, or have obtained, all rights, permissions, licences, consents, and authorisations necessary to use and provide the content, materials, and information submitted in connection with the order, and, where applicable, to allow Laurence Zimmermann EI to use, reproduce, communicate, or modify such content to the extent strictly necessary for the provision of the services.
This applies in particular to any text, image, visual, video, audio file, document, logo, trademark, design, database element, testimonial, personal data, or other content provided by the Client.
The Client remains solely responsible for the legality, accuracy, and authorized use of all such content and materials.
Acceptance, receipt, review, or use of content or materials by Laurence Zimmermann EI shall not be interpreted as validation of their legality, accuracy, ownership, or compliance.
11.3 Active Cooperation (Services)
The Client undertakes to cooperate actively and in good faith throughout the delivery of the services and to provide requested information, content, validations, decisions, and feedback within a reasonable timeframe.
Where the Client fails to cooperate as required, Laurence Zimmermann EI may suspend the services, extend timelines where necessary, or, where appropriate, terminate or cancel the relevant order under the conditions provided in these Terms of Sale.
11.4 Specific Use of the Business OS
The Business OS made for Notion is intended solely to support the Client’s internal business organization, workflow management, and operational structure.
The Business OS is an organisational system only. It is not accounting, bookkeeping, tax, or financial software, and it is not legal, regulatory, or compliance management software.
It must not be used as:
- accounting, bookkeeping, tax, or financial software;
- legal, regulatory, or compliance management software;
- an official time-tracking system intended to produce legally recognised working-time records;
- an official record-keeping system required for regulatory, tax, accounting, or employment purposes;
- a substitute for professional services provided by qualified legal, accounting, tax, financial, or regulatory professionals.
The Business OS is intended for internal organizational use only and must be kept private in the Client’s Notion workspace.
Exception: Certain pages may be used externally under specific conditions:
- the Portfolio page may be used externally after setup by the Client;
- the Client Portal (Template) must be duplicated before being set up and used separately for each individual client.
The Client remains solely responsible for determining how the Business OS is used within their business and for ensuring that all applicable legal, accounting, tax, and regulatory requirements are met through appropriate tools or professional services where required.
11.5 Backup of Files and Materials
The Client remains solely responsible for keeping backup copies of all files, documents, visuals, data, credentials, and other content provided or used in connection with the services.
The FractalMax website and related services are not intended to serve as long-term storage or archiving solutions.
Laurence Zimmermann EI does not guarantee the long-term retention, availability, or recoverability of files, data, or content after completion of the services.
11.6 Backup Responsibility for the Business OS
The Business OS is made available to the Client by means of a duplication link, allowing it to be added to the Client’s Notion account.
Once the system has been duplicated by the Client into their own Notion workspace, all content, settings, and data contained in it are stored within the Client’s Notion workspace.
The Client is solely responsible for managing, maintaining, and backing up their Notion workspace and all content stored within it.
Laurence Zimmermann EI is not responsible for any loss, deletion, modification, or unavailability of data occurring within the Client’s Notion workspace after delivery of the Business OS.
The Client remains responsible for implementing any backup, export, or data protection measures they consider necessary within their own Notion account.
11.7 Personal Data Responsibility for the Business OS
When using the Business OS, the Client remains responsible for ensuring that any personal data entered, stored, or processed within their Notion workspace complies with applicable personal data protection laws and regulations.
The Client is responsible for determining what personal data is stored within the Business OS and for implementing appropriate organizational and technical measures to protect such data in accordance with applicable legal requirements.
11.8 Locked Pages and System Modifications in the Business OS
The Business OS, made for Notion, includes locked databases and pages designed to help prevent accidental modification, deletion, or misconfiguration of the system structure.
Unless otherwise indicated, databases and pages within the Business OS are locked by default.
The following pages are intended to remain editable by the Client:
- Portfolio
- Client Portal (Template)
- Company Wiki
- Database templates
Once the Client unlocks databases, pages, or modifies any system element within their own Notion account, any resulting modification, restructuring, deletion, misconfiguration, or disruption affecting pages, databases, properties, formulas, relations, or other system components shall be at the Client’s own risk and under the Client’s responsibility.
Before unlocking or modifying any part of the Business OS, the Client should review the Core System Properties.
Customization or structural modification of the Business OS requires an advanced level of familiarity with Notion, including the ability to understand and troubleshoot databases, relations, formulas, and complex configurations.
No support, assistance, troubleshooting, or correction is provided in relation to customisation, modification, unlocking, restructuring, or deletion carried out by the Client, unless expressly stated otherwise.
Laurence Zimmermann EI shall not be responsible for any malfunction, data loss, workflow disruption, or system misconfiguration resulting from such modifications.
Article 12: Obligations of Laurence Zimmermann EI
12.1 Performance of the Services
Laurence Zimmermann EI undertakes to perform the ordered services with reasonable care, diligence, and professionalism, in accordance with the scope of the relevant offer, order, quote, proposal, or other applicable commercial document.
12.2 Timelines
Any timeline, schedule, delivery date, or estimated timeframe communicated to the Client is indicative unless expressly stated otherwise in writing.
Laurence Zimmermann EI will make reasonable efforts to respect the indicated timelines. However, delays may occur, in particular where they result from the nature of the service, the Client’s cooperation, the need for validation or feedback, technical issues, third-party providers, or any event outside reasonable control.
Where appropriate, the Client will be informed of significant delays.
12.3 Communication During the Service
Laurence Zimmermann EI undertakes to maintain communication with the Client through the communication channel or channels considered appropriate for the relevant service or order.
Depending on the circumstances, communication may take place through email, a private workspace, a portal, a dashboard, a video call, a messaging tool, or any other appropriate channel.
Laurence Zimmermann EI remains free to determine the operational methods and communication tools used for the performance of the service, unless otherwise expressly agreed.
12.4 Confidentiality
Laurence Zimmermann EI undertakes to treat as confidential any non-public information provided by the Client in the context of the order, and to use such information only as necessary for the performance of the services, except where disclosure is required by law, necessary for the performance of the contract, or authorised by the Client.
This obligation does not apply to information that:
- was already lawfully known;
- is or becomes public without breach of any obligation;
- was lawfully obtained from a third party without confidentiality restriction;
- must be disclosed pursuant to a legal, regulatory, administrative, or judicial obligation.
12.5 Subcontracting and External Providers
Laurence Zimmermann EI may use carefully selected subcontractors, freelancers, external providers, software providers, or other service providers where necessary for the performance, support, hosting, technical operation, or improvement of the services or digital products.
Where such third parties process personal data on behalf of Laurence Zimmermann EI, appropriate contractual, confidentiality, security, and data protection measures shall be implemented in accordance with applicable law.
Laurence Zimmermann EI remains free to organise the resources, tools, methods, and providers used for the performance of the contract, unless otherwise expressly agreed.
12.6 Specific Provisions for the Business OS and Other Templates
Where the order includes the Business OS or any related digital products (templates) made for Notion, Laurence Zimmermann EI undertakes to provide the duplication link, access link, or any other delivery method specified in the relevant offer, sales page, order, quote, proposal, or other applicable commercial document.
The Business OS is designed for use within the Notion platform. Its use, access, display, functionality, and compatibility depend on Notion’s platform, features, permissions, technical operation, availability, policies, or any changes made by Notion.
Laurence Zimmermann EI does not guarantee the continuous availability, uninterrupted operation, or unchanged functionality of any third-party platform required for the use of the Business OS.
The Client remains responsible for maintaining valid access to Notion and for complying with the terms, policies, technical requirements, and account conditions applicable to that platform.
The price of the Business OS does not include any paid Notion subscription, and a free Notion plan is sufficient for its intended use. If a paid plan is needed, it will be clearly specified on the sales page and in the digital product description.
Article 13: Service Limitations and Specifics
13.1 No General Verification of Client-Provided Content (services)
Laurence Zimmermann EI does not undertake any general obligation to verify, validate, or investigate the legality, accuracy, reliability, ownership, or authorisation of content, information, instructions, or materials provided by the Client.
The Client remains solely responsible for ensuring that all submitted content and materials comply with applicable law and do not infringe any third-party rights.
Laurence Zimmermann EI reserves the right to request clarification, refuse to use certain materials, suspend the service, or refuse an order where content or instructions raise legal, ethical, technical, or compliance concerns.
The fact that materials, information, or content are received, reviewed, accepted, or used in the context of a service does not constitute legal, factual, or regulatory validation of such materials, information, or content.
13.2 No Guarantee of Specific Results
Services
Laurence Zimmermann EI undertakes to perform the agreed services with reasonable care and diligence.
Unless expressly stated otherwise in writing, Laurence Zimmermann EI is bound only by an obligation of means and does not guarantee any specific result, performance level, business outcome, or commercial success.
In particular, no guarantee is given regarding sales, leads, conversions, audience growth, visibility, reach, engagement, ranking, or any other result influenced in whole or in part by third-party platforms, market conditions, user behaviour, algorithms, or factors outside reasonable control.
Digital Products
Digital products, including the Business OS, are provided as tools, systems, templates, resources, or organisational frameworks intended to support the Client’s own business activities.
Laurence Zimmermann EI does not guarantee any specific result, performance level, business outcome, commercial success, productivity gain, or financial result arising from the purchase or use of a digital product.
In particular, no guarantee is given regarding sales, leads, conversions, audience growth, visibility, reach, engagement, time savings, efficiency gains, organisational outcomes, or any other result influenced in whole or in part by the Client’s implementation, third-party platforms, market conditions, user behaviour, algorithms, or factors outside reasonable control.
13.3 Scope of the Services
The services provided through the FractalMax website are limited to the scope expressly described on the relevant sales page, offer page, checkout page, quote, proposal, or other applicable commercial document.
The services do not include legal review, legal compliance validation, tax advice, accounting advice, regulated professional advice, or any task not expressly included in the relevant offer.
13.4 Client Review and Validation (Services)
Where a service involves drafts, recommendations, deliverables, content, structure, strategy, or other materials requiring Client input or approval, the Client remains responsible for reviewing them before final validation, implementation, publication, use, or distribution.
Client approval, validation, or implementation of a deliverable confirms that the Client considers it suitable for their intended use, subject to any mandatory rights under applicable law.
13.5 Third-Party Platforms, Tools, and Services
Certain services or digital products offered on the FractalMax website may be designed for use with third-party platforms or other external services.
Laurence Zimmermann EI does not control such third-party services and cannot be held responsible for their availability, policies, decisions, changes, limitations, pricing, downtime, suspension, deletion, refusal, incompatibility, or malfunction.
The Client acknowledges that the use of third-party services may be subject to separate terms, policies, technical constraints, and eligibility requirements imposed by the relevant third party.
13.6 Third-Party Platform: Notion
Certain digital products offered through FractalMax, such as the Business OS, are designed for use within Notion.
Notion is a separate third-party platform. Its operation, availability, features, pricing, and policies are determined by Notion and may change at any time.
Notion, its software, logo, and trademarks remain the property of their respective owner.
The Client remains responsible for ensuring that they have valid access to Notion and for complying with Notion’s own terms, policies, and technical requirements.
The price of a digital product offered through FractalMax does not include any subscription, licence, account, or paid plan required to use Notion.
Unless expressly stated otherwise on the relevant sales page, a free Notion plan is sufficient to use the Business OS.
Laurence Zimmermann EI shall not be responsible for any interruption, limitation, incompatibility, modification, suspension, unavailability, pricing change, plan change, feature change, or policy change relating to Notion, or for any consequence resulting from such third-party platform events.
13.7 Third-Party Links
The website or related materials may contain links to third-party websites or services.
Laurence Zimmermann EI is not responsible for the content, availability, accuracy, legality, or practices of such third-party websites or services, and their presence does not imply approval or endorsement.
13.8 AI-Assisted Work
Services:
Laurence Zimmermann EI may use artificial intelligence tools, automation tools, templates, systems, or similar technologies to assist in the preparation, structuring, drafting, improvement, delivery, or support of certain services or digital products.
Where such tools are used, Laurence Zimmermann EI remains free to determine the methods, tools, and workflow used to perform the service, unless otherwise expressly agreed.
The Client remains responsible for reviewing and validating any content, output, recommendation, or deliverable before relying on it, publishing it, implementing it, or using it for legal, technical, commercial, or strategic purposes.
Digital Product: The Business OS
The Business OS was created by Laurence Zimmermann EI. Artificial intelligence tools may have been used only to assist with ideation, strategic reflection, refinement of certain concepts, documentation, supporting content, or specific formulas.
Where such tools are used, they are used solely as support tools in the creation, structuring, improvement, or documentation of the digital product and do not affect the intellectual property rights of Laurence Zimmermann EI over the final product.
The final product, including its structure, organization, databases, documentation, system design, and CI-BO framework, remains the intellectual property of Laurence Zimmermann EI.
Digital Products in General
Digital products offered by Laurence Zimmermann EI are created by Laurence Zimmermann EI. Artificial intelligence tools may have been used only as support tools in the development, refinement, or documentation of certain digital products.
Such use does not affect the intellectual property rights of Laurence Zimmermann EI over the final product.
13.9 Delays Not Attributable to Laurence Zimmermann EI
Laurence Zimmermann EI shall not be held responsible for delays in the performance of the services where such delays result from:
- incomplete, inaccurate, or late information or materials provided by the Client;
- delayed feedback, approval, or cooperation from the Client;
- technical issues, force majeure, or events outside reasonable control;
- delays, limitations, or decisions attributable to third-party providers or platforms.
In such cases, any indicated timeline may be suspended, extended, or adjusted accordingly.
13.10 Digital Product Environment and Embedded Assets
Certain digital products may include templates, layouts, structures, systems, graphic elements, icons, illustrations, mockups, visual elements, infographics, designs, pictures, or other embedded assets intended for use only as part of the purchased digital product.
Unless expressly stated otherwise, such elements are provided solely as part of the purchased digital product and may not be extracted, downloaded, copied, resold, sublicensed, redistributed, published separately, or reused outside the permitted scope of use.
Pictures, designs, infographics, and other visual elements included in the Business OS or any other digital products are provided for end-user display and illustration purposes only. They must not be downloaded, copied, extracted, reused, distributed, or used separately from the Business OS in any manner.
The Client remains responsible for complying with the usage restrictions set out in these General Terms and Conditions of Sale.
13.11 Excluded Services
The services offered through the FractalMax website do not include:
- legal advice;
- legal validation or compliance verification of content, claims, materials, or business practices;
- tax, accounting, financial or regulated professional advice;
- any service not expressly included in the relevant offer, sales page, quote, proposal, or other applicable commercial document.
Article 14. Service Timelines
14.1 General Principle
Any timeline, schedule, delivery date, or estimated timeframe communicated in connection with a service is indicative only, unless expressly stated otherwise in writing.
The timing of performance may vary depending on the nature, scope, complexity, and requirements of the service, as well as on the Client’s responsiveness, cooperation, and timely provision of the information, materials, approvals, or access necessary for performance.
14.2 Custom Timelines
For services offered through the FractalMax website, timelines may be indicated on the relevant sales page, offer page, checkout page, quote, proposal, or other applicable commercial document.
Where no specific timeline is stated in advance, the timeline will be determined based on the circumstances of the project or service concerned.
14.3 Delays and Adjustments
If delays occur due to factors beyond reasonable control, including delays attributable to the Client, third-party providers, technical issues, or force majeure, Laurence Zimmermann EI may adjust the estimated timeline accordingly.
Where appropriate, the Client will be informed of any significant adjustment to the expected delivery schedule.
Article 15: Indemnification
The Client remains solely responsible for all content, information, materials, and instructions provided in connection with the order.
In the event of a claim, action, or complaint from a third party arising directly from content, materials, or instructions provided by the Client, including in the event of infringement of intellectual property rights, image rights, privacy rights, personality rights, or any other third-party rights, the Client shall bear the consequences of such claim and shall indemnify Laurence Zimmermann EI for the resulting damages, costs, and reasonable expenses, to the extent permitted by applicable law.
This article applies only where the claim results directly from content, materials, or instructions provided by the Client, and not from any fault attributable to Laurence Zimmermann EI.
Article 16: Client Portal
16.1 Availability and Purpose
For certain services, Laurence Zimmermann EI may provide the Client with access to a private client portal used to facilitate communication, project follow-up, file sharing, and the transmission of relevant information or documents relating to the ordered service.
Where such portal access is provided, the Client may, depending on the service concerned:
- submit questions or requests through the portal;
- share images, videos, PDF files, documents, or other project-related materials;
- access updates relating to the progress of the relevant service.
16.2 Access Duration
Portal access is granted where applicable upon order validation or at the start of the relevant service and remains available for the duration of that service.
Unless otherwise stated, once the service is completed, the client portal may remain accessible for up to three (3) months to allow the Client to download and save shared documents and information.
Where the relevant service is ongoing or where continued collaboration is reasonably anticipated, Laurence Zimmermann EI may retain portal-related access or data for a longer period where appropriate, subject to applicable legal, operational, or data protection requirements.
If portal access has expired or the portal has been deleted, a new portal may be created for any future service, where relevant.
16.3 Access Procedure
Where a client portal is provided, access is generally made available through the method communicated to the Client, including, where applicable, an invitation email and any related instructions or welcome documentation.
The Client is responsible for following the access instructions communicated for the proper use of the portal.
16.4 Client Responsibility
The client portal is provided as a convenience tool for communication and service follow-up. Unless expressly stated otherwise, it is not intended to serve as a long-term storage or archiving service.
The Client remains responsible for downloading and saving any files, documents, reports, or other materials made available through the portal before access ends.
16.5 No Access to the Private Client Portal for Digital Products
Unless expressly stated otherwise, the purchase of digital products alone does not grant access to any private client portal.
16.6 Management of the Client Portal
Where a private client portal is provided in connection with a service, such portal is managed through the FractalMax agency website or its related operational environment used by Laurence Zimmermann EI.
17. Force Majeure
Laurence Zimmermann EI shall not be held liable for any delay, suspension, or non-performance resulting from a force majeure event as defined by applicable French law.
Where such an event occurs, the performance of the affected obligations may be suspended, delayed, or, where appropriate, terminated in accordance with applicable law.
18. Illness, Accident, and Temporary Incapacity for Work
If Laurence Zimmermann EI is temporarily unable to perform all or part of the services due to illness, accident, or temporary incapacity for work, the Client will be informed within a reasonable time where appropriate.
In such circumstances, the performance of the relevant service and any associated timeline may be suspended, postponed, or adjusted accordingly.
Laurence Zimmermann EI shall not be held liable for delays resulting directly from such circumstances, subject to applicable law.
Article 19: Personal Data
19.1 Personal Data Processing
In the context of the order process, the performance of services, the sale of digital products, and the operation of the FractalMax website, Laurence Zimmermann EI may collect and process personal data in accordance with applicable data protection law.
Information relating to the processing of personal data is described in the Privacy Policy made available on the website.
19.2 Client Rights
The Client may exercise the rights available under applicable data protection law, subject to the conditions and limits provided by such law.
These rights may include, where applicable:
- the right of access;
- the right to rectification;
- the right to erasure;
- the right to restriction of processing;
- the right to object;
- the right to data portability;
- the right to withdraw consent where processing is based on consent;
- the right to lodge a complaint with the competent supervisory authority, including the CNIL in France.
19.3 International Data Transfers
Where personal data is transferred outside the European Economic Area, such transfer shall be carried out in accordance with applicable data protection law and subject to an appropriate safeguard or lawful transfer mechanism where required.
More information about personal data processing, recipients, international transfers, and applicable safeguards is available in the Privacy Policy.
19.4 Contact
For any question relating to personal data processing, the Client may use the contact details provided in the Privacy Policy.
Article 20: Intellectual Property Rights
All digital products and, more specifically, all content, systems, templates, databases, structures, documentation, resources, texts, visuals, workflows, configurations, and other elements provided through the FractalMax website remain the exclusive property of Laurence Zimmermann EI, unless expressly stated otherwise.
The purchase of a service or digital product does not entail any transfer of intellectual property rights to the Client. The Client is granted a non-exclusive, non-transferable right to use the digital products and associated content solely for the needs of the Client’s own business activity.
Without the prior written authorization of Laurence Zimmermann EI, the Client may not:
- sell, resell, sublicense, distribute, share, transfer, or otherwise make available to third parties any digital product, service, content, system, template, or other element provided by Laurence Zimmermann EI, in whole or in part;
- reproduce, duplicate, copy, or exploit any digital product, service, content, system, template, or other element provided by Laurence Zimmermann EI, in whole or in part, for resale, redistribution, or any other commercial purpose;
- use any digital product, service, content, system, template, or other element provided by Laurence Zimmermann EI, in whole or in part, to create products, templates, systems, or commercial offers intended for sale, distribution, or public sharing.
The Client is authorized to adapt and use the digital products solely for the needs of their own business activity and internal organization.
Where certain elements are intended to be used externally as part of their normal use, such use is authorized only in connection with the Client’s own business activity and does not grant any right to redistribute, resell, or separately exploit the underlying structure, system, template, or related content.
Any unauthorized use of all or part of a digital product or associated content may result in the suspension of access and termination of the Client’s right of use, without prejudice to any other rights or remedies available under applicable law.
Unless expressly stated otherwise in writing, Laurence Zimmermann EI does not guarantee any specific commercial, financial, technical, strategic, or performance results arising from the use of the services or digital products.
Any name, platform, software, logo, trademark, or other intellectual property element belonging to a third party and mentioned in connection with a service or digital product shall remain the property of its respective owner.
Article 21: No Legal Advice
The services and digital products offered through the FractalMax website do not constitute legal advice, legal consultation, or legal representation.
Any information, content, template, recommendation, document, or material provided by Laurence Zimmermann EI is provided for general informational purposes only and does not replace advice from a qualified legal professional.
The Client remains solely responsible for obtaining any legal advice they consider necessary for their situation, activity, documents, content, or compliance obligations.
Article 22: Applicable Law and Jurisdiction
Article 23: Amendments
Laurence Zimmermann EI reserves the right to amend these Terms of Sale at any time.
The version applicable to the Client is the one in force on the date of the order or, where applicable, on the date of acceptance of the relevant quote, proposal, or other commercial document.
Article 24: Severability
If one or more provisions of these Terms of Sale are held to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.
Article 25: Language
Contact
If you have any questions regarding these General Terms and Conditions of Sale, you may contact Laurence Zimmermann EI using the following details:
Name: Laurence Zimmermann EI
Address: 66 Avenue des Champs-Élysées, 75008 Paris, France
Email: [email protected]
Website: fractalmax.com
Commercial Registration Number: 801 407 453 in PARIS, 03 October 2018.
SIRET: 750 902 827 00021
VAT Number: FR87 750 902 827
Publication Director: Laurence Zimmermann
Host: Namecheap
Date: 04/03/2026
Updated: 04/14/2026