Terms of Sale
Terms of Sale
Last updated: 15th March 2025
These Terms of Sale define the conditions under which Laurence Zimmermann EI, FractalMax provides digital products for purchase on fractalmax.com. By placing an order, you confirm that you have read, understood, and accepted these terms in full.
1. Identification of the Seller
Laurence Zimmermann EI, FractalMax
66 Avenue des Champs-Élysées
75008 Paris, France
Commercial Registration Number 801 407 453 in PARIS, 03 October 2018.
SIRET: FR87750902827VAT: FR87 750 902 827
Email: info@fractalmax.com
Website: fractalmax.com
2. Description of Digital Products
Laurence Zimmermann EI, FractalMax provides digital products, including but not limited to:
Downloadable content (e-books, guides, templates, worksheets)
Online courses (pre-recorded video courses accessible through a user account)
Each product’s description, features, and usage rights are detailed on the corresponding product page. Customers are advised to review product specifications carefully before making a purchase.
3. Pricing & Taxes
All prices are listed in Euros (€) and are exclusive of taxes, as our products are primarily intended for business customers (B2B).If a consumer (B2C) purchases a digital product, Value Added Tax (VAT) will be applied at the applicable rate according to the customer’s location, in compliance with French consumer law.Laurence Zimmermann EI, FractalMax reserves the right to modify pricing at any time, but the price applicable to a purchase will be the one indicated at the time of order confirmation.For refund-related conditions, please refer to our Refund Policy.
4. Ordering Procedure
Purchases are made directly on fractalmax.com.Once the payment is successfully processed, customers will receive an order confirmation email containing detailed instructions.
Digital products are accessible through:
FractalMax Community: Customers will be granted access to the product inside the FractalMax private community.
Downloadable Products: Customers will either receive a download link via email or be able to download the product directly from the thank-you page after purchase.
Important: Customers must ensure that they provide a valid email address at checkout, as all product access details and download instructions will be sent to the email associated with the order.
5. Customer Obligations
By purchasing a digital product from Laurence Zimmermann EI, FractalMax, the customer agrees to the following:
Accurate Information: The customer must provide accurate and up-to-date personal and billing information, including a valid email address for order confirmation and product access.
Responsibility for Access: Customers are responsible for ensuring they can receive emails from FractalMax (check spam folders and whitelist our email).
If access to the FractalMax Community is required, customers must follow the instructions in the confirmation email.
FractalMax is not a backup or storage service. Customers are responsible for downloading and securely storing their purchased digital products, such as eBooks, templates, and other downloadable content, on their device or any other suitable storage medium.
While we do not guarantee indefinite access to files after purchase, customers will be able to download their products as long as they remain available in our catalog. If a product is discontinued or no longer sold, future access may no longer be possible.
This does not affect your rights under Article L217-3 of the French Consumer Code, which ensures that digital products conform to the contract at the time of delivery. In accordance with this legal guarantee of conformity, if a product is found to be defective or non-compliant within two years from the date of purchase, customers may request a repair, replacement, or refund as provided by law.
Non-Refundable Purchases: Customers acknowledge that digital product purchases are final and non-refundable, except where explicitly stated in the Refund Policy.
Personal Use Only: The digital products are for the customer’s personal or business use. Resale, redistribution, or unauthorized sharing is strictly prohibited.
Compliance with Community Guidelines (if applicable): If the digital product requires FractalMax Community access, the customer agrees to adhere to the community guidelines. Any violation may result in the suspension of access without refund.
6. Laurence Zimmermann EI, FractalMax Obligations
Order Processing & Delivery: Once payment is received, FractalMax will send an order confirmation email with all necessary product access instructions.If applicable, downloadable products will be available immediately via a thank-you page and/or email link.
Product Access & Support: If a customer experiences issues accessing their purchase, FractalMax will provide reasonable support via info@fractalmax.com.
Access to FractalMax Community products will be granted within a reasonable timeframe.
Product Functionality & Updates: FractalMax ensures that digital products function as described at the time of purchase.If a digital product requires updates or modifications, customers will be informed accordingly.
Data Protection & Privacy: FractalMax is committed to protecting customer data in accordance with GDPR. Read the Privacy Policy.
Customer personal data is used strictly for order fulfillment and communication.
7. Pre-Contractual Information
In compliance with French law, the following information is made available to consumers prior to purchase:
Description of the product: Each digital product’s specifications and purpose are detailed on its dedicated page.
Total price including taxes (for B2C customers): The final price will be calculated at checkout based on VAT rates applicable to the customer's location.
Payment methods accepted: See section Payment Terms.
Delivery details: See section Delivery of Digital Products.
Legal guarantees: See section Warranty and Conformity.
Right of withdrawal: See section Refund Policy.
8. Payment Terms
Payments must be made in full at the time of order.Accepted payment methods: PayPal - Debit or credit cardNo payment plans or installment payments are accepted.
9. Refund Policy
You can read the refund policy here.
9.1 Digital ProductsDue to the nature of digital products, no refunds are granted once the product has been accessed or downloaded.
If a technical issue prevents access, please contact info@fractalmax.com for assistance.
Business customers (B2B) acknowledge that their purchase is final and does not qualify for consumer protection rights under the withdrawal period.
For individual consumers in the EU, the 14-day right of withdrawal does not apply to digital content once access has been granted and the customer has explicitly agreed to waive their right of withdrawal, in compliance with Article L221-28 of the French Consumer Code.
Professional buyers (including micro-entrepreneurs) may only benefit from the right of withdrawal if all three of the following conditions are met (Article L221-3 of the French Consumer Code):
The contract was concluded off-premises (e.g., cold calls, etc).
The purchased product is not part of the buyer’s main professional activity.
The company employs no more than five employees.If these conditions are not met, the right of withdrawal does not apply.
Important Note:
We do not control the refund, return, or customer service policies of third-party merchants. Our refund and return policies apply only to products and services directly purchased from Laurence Zimmermann EI, FractalMax.
For products or services purchased through affiliate links or third-party merchants, please refer to the respective merchant's policies.
As an affiliate, Laurence Zimmermann EI, FractalMax may earn a commission when you purchase a product or service through links on this website. However, this does not affect the price you pay, nor does it imply any endorsement or responsibility for the merchant’s policies.
9.2 Right of Withdrawal
Consumers in the European Union benefit from a 14-day right of withdrawal under Article L221-18 of the French Consumer Code for distance contracts. However, this right does not apply to digital content that is provided immediately after purchase, in accordance with Article L221-28 of the French Consumer Code.
By purchasing a digital product from Laurence Zimmermann EI, FractalMax, the customer expressly waives their right of withdrawal upon accessing or downloading the product. This waiver is confirmed through an explicit agreement during checkout, as required by law.
Professional buyers (including micro-entrepreneurs) may only benefit from the right of withdrawal if all three of the following conditions are met (as per Article L221-3 of the French Consumer Code):
The contract was concluded off-premises (e.g., unsolicited offers, cold calls).
The purchased product is not part of the buyer’s main professional activity.
The company employs no more than five employees.
If any of these conditions are not met, the right of withdrawal does not apply to professional buyers.
For more details on refunds, please refer to our Refund Policy.
10. Warranty and Conformity
Digital products must conform to the description provided at the time of purchase. If a product is defective or does not match its description, the customer may request correction, replacement, or refund under the legal guarantee of conformity (Article L217-3 of the French Consumer Code).
If an issue arises, the customer must notify Laurence Zimmermann EI, FractalMax as soon as possible at hello@fractalmax.com with proof of the defect.
Claims must be made within two years from the date of product delivery.
11. Software Updates & Compatibility
Where applicable, Laurence Zimmermann EI, FractalMax may provide updates to ensure the proper functioning of digital products.
The timeframe for updates depends on the nature of the product and its expected lifespan.Customers will be notified of essential updates via email or through the website.
12. Late Payment
12.1 Late Payment Penalties
In the event of partial or non-payment of digital products by the due date, the client must pay Laurence Zimmermann EI, FractalMax a late payment penalty equal to three times the legal interest rate, in accordance with Article L441-10 of the French Commercial Code.
The legal interest rate applied will be the rate in effect on the due date.
Since January 1, 2015, the legal interest rate has been revised every six months (Ordonnance n°2014-947 of August 20, 2014).In the first half of 2025, the applicable legal interest rates are:
3.71% for debts owed to professionals.
7.21% for debts owed by individuals.
This penalty is calculated on the total amount due, inclusive of taxes, and applies from the day following the due date, without requiring prior formal notice.
12.2 Recovery Costs Compensation
In accordance with Article L441-10 and D. 441-5 of the French Commercial Code, any unpaid sum will automatically result in a fixed recovery compensation of €40. If the actual collection costs exceed this amount, additional compensation may be claimed upon justification.
12.3 Administrative Fines for Non-Compliance
Failure to comply with these payment obligations may result in administrative fines imposed by the French Department for Competition, Consumption, and Repression of Fraud (DGCCRF).
13. Intellectual Property & Usage Rights
All digital products are protected under intellectual property laws.Purchases grant a non-exclusive, non-transferable license for personal or commercial use (where applicable).Redistribution, resale, or modification without permission is strictly prohibited.
14. Retention of Ownership
Digital products remain the property of Laurence Zimmermann EI, FractalMax until full payment has been received.
In case of fraud, chargebacks, or incomplete transactions, access to digital content may be revoked.
15. Delivery of Digital Products
Digital Products: Available for download immediately after payment.
Online Courses: Accessible via a user account after purchase.
16. Force Majeure
Laurence Zimmermann EI, FractalMax shall not be held responsible for delays or failure to fulfill obligations due to unforeseeable circumstances beyond our control, including but not limited to:
Natural disasters
Strikes or labor disputes
Wars or acts of terrorism
Regulatory changes
Technical failures affecting service availability
17. Data Protection & Privacy
Personal data collected is used solely for order processing and customer support.
Laurence Zimmermann EI, FractalMax complies with the GDPR. Customers can request access, correction, or deletion of their data by contacting info@fractalmax.com.
By purchasing on Laurence Zimmermann EI, FractalMax website, you also agree to the Privacy Policy.
18. Legal Compliance
Applicable Law: These terms are governed by French law.
Jurisdiction: Any disputes shall be subject to the jurisdiction of the French courts.
19. Use of Testimonials & User-Generated Content (UGC)
For Customers in the European Union (EU):In compliance with General Data Protection Regulation (GDPR), explicit consent is required before using any testimonials, photos, or user-generated content (UGC). If you agree to allow Laurence Zimmermann EI, FractalMax to feature your content on the website, social media channels, or marketing materials, you must provide written consent via a dedicated form, email, message, social media comment, direct message (DM), etc.
Purpose of Use: Your content may be used for promotional, educational, or marketing purposes.
Right to Withdraw Consent: You may withdraw your consent at any time by contacting info@fractalmax.com. Upon withdrawal, your content will no longer be used in future materials.
Data Protection: Your personal data and content will be handled in accordance with our Privacy Policy and GDPR regulations.
For Customers Outside the EU (Non-EU):
By providing testimonials, reviews, or other user-generated content (UGC) related to FractalMax digital products, you grant Laurence Zimmermann EI, FractalMax a non-exclusive, worldwide, royalty-free license to use, reproduce, and display your content for promotional and marketing purposes.
This includes, but is not limited to, our website, social media platforms, and advertisements.
Ownership: You retain full ownership of your content.
Opt-Out Option: If you do not wish for your content to be used, you may request its removal by contacting info@fractalmax.com.
20. Severability Clause
If any provision of these Terms of Sale is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue to be valid and enforceable.
21. Applicable Law & Jurisdiction
These Terms of Sale are governed by and construed in accordance with the laws of France. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the French courts.
22. Acknowledgment & Acceptance
By purchasing any digital product from Laurence Zimmermann EI, FractalMax, you acknowledge that you have read, understood, and accepted these Terms of Sale in full. If you do not agree with any part of these terms, you should not proceed with your purchase.
23. Availability of Terms of Sale
These Terms of Sale are permanently accessible on the Laurence Zimmermann EI, FractalMax website at https://fractalmax.com/terms-of-sale
Customers can consult them at any time for reference.
These Terms of Sale can not be copied, reproduced, or used for commercial purposes.For any questions, please contact info@fractalmax.com.
By proceeding with a purchase, the customer acknowledges having read and understood these conditions.
Contacting us
If you have any questions, concerns, or complaints regarding the terms of sale, we encourage you to contact us using the details below:
info@fractalmax.com
Laurence Zimmermann EI, FractalMax
66 Avenue des Champs-Elysées
75008 PARIS