Refund Policy
Refund Policy
Laurence Zimmermann EI, FractalMax value transparency and compliance with legal regulations to ensure clarity regarding our refund policies. Our products and services are primarily designed for business-to-business (B2B) customers. However, individual consumers may also purchase from us. Below, we outline our refund policies for digital and physical products, in compliance with French and European Union (EU) laws.
1. Digital Products
Includes: Online courses, e-books, software, and downloadable content.For Business Customers (B2B):
For Business Customers (B2B):
Purchases made by businesses, professionals, or individuals acting in a commercial capacity are considered B2B transactions. In such cases, the statutory right of withdrawal does not apply. As a result, all sales of digital products to business customers are final. Refunds for B2B digital products will only be considered if the product does not function as described or is completely inaccessible due to a technical issue beyond the buyer's control.
For Individual Consumers:
Consumers residing in the EU have a 14-day right of withdrawal for distance contracts, including digital products. However, this right is waived under the following conditions:Immediate
Access: By purchasing our digital products, you acknowledge that access to the content is granted immediately after the transaction is completed.
Consent to Waive Right of Withdrawal: During the purchase process, you must explicitly consent to the immediate execution of the contract and acknowledge that you forfeit your right of withdrawal upon downloading or streaming the digital content. This is in accordance with Article L221-28 of the French Consumer Code.
Example of Consent Checkbox (for reference, actual text may vary):
"☐ I consent to the immediate provision of the digital content and acknowledge that I will lose my right of withdrawal once the download or streaming begins."
If you do not agree to these terms, please refrain from completing the purchase. If you are a sole trader or micro-entrepreneur, please verify whether you qualify for consumer protection before purchasing, as consumer rights may not apply to business transactions.
2. Physical Products
Includes: Printed materials, merchandise, and other tangible items.
Right of Withdrawal:
Consumers in the EU have the right to withdraw from the purchase of physical products within 14 days without providing a reason, in accordance with Article L221-18 of the French Consumer Code. This period starts on the day you (or an authorized third party) receive the goods.
To Exercise the Right of Withdrawal:
Notification: Inform us of your decision via an unequivocal statement (e.g., email or postal letter) before the withdrawal period expires.
Return of Goods: Items must be returned without undue delay and no later than 14 days after notifying us. The buyer is responsible for return shipping costs.
Refunds: Upon receipt and inspection of the returned goods, we will process your refund within 14 days.
The refund will include the cost of the product and the standard shipping fee (if applicable). Any additional costs incurred due to a non-standard delivery method chosen by the buyer will not be refunded.
6. Clarifications and Exceptions to the Right of WithdrawalClarification on the Right of Withdrawal for Professionals
The 14-day right of withdrawal provided by Article L221-18 of the French Consumer Code applies only to consumers, meaning individuals acting for non-professional purposes.
However, a professional, including a micro-entrepreneur, may exceptionally benefit from this right only if all three of the following conditions are met (Article L221-3 of the French Consumer Code) :
The contract was concluded off-premises (e.g., door-to-door sales, distance selling).
The product or service purchased does not fall within the professional’s main area of activity.
The professional employs five or fewer employees.
If any of these conditions are not met, the right of withdrawal does not apply.
General Exceptions to the Right of Withdrawal (Article L221-28 of the French Consumer Code)
The right of withdrawal does not apply in the following cases:
The provision of services fully performed before the end of the withdrawal period, where execution has started after the consumer’s prior express agreement and their explicit waiver of the right of withdrawal.
The provision of goods made to the consumer’s specifications or clearly personalized.
The provision of goods that are likely to deteriorate or expire quickly.
The provision of digital content not supplied on a physical medium, where execution has started after the consumer’s prior express agreement and their explicit waiver of the right of withdrawal.
4. General Conditions
Damaged or Defective Products: If you receive a defective or damaged product, please contact us within 14 days of delivery for a replacement or refund.
Exchanges: Digital products are non-exchangeable. For physical products, exchanges depend on availability.
5. Affiliate Disclosure and Consumer Advisory
FractalMax participates in affiliate marketing programs, promoting products and services from third-party merchants. The affiliate products we promote are primarily designed for business customers (B2B). However, if an individual consumer purchases a product through our affiliate links, they should be aware that we do not control the business operations of these merchants, including refund and return policies.
Merchants based outside the EU may have refund policies that differ significantly from EU laws. Some merchants may have strict no-refund policies. We strongly recommend verifying refund terms before purchasing.
Recommendations for All Customers:
Read Merchant Policies: Before making a purchase, review carefully the respective merchant's refund policy to ensure it aligns with your expectations.
Important Notice for EU Consumers:
We partner with companies both in the United States and worldwide. Some merchants we promote operate under refund policies that are significantly different from EU consumer protection laws. This means refunds may be limited or unavailable, depending on the merchant’s terms. We strongly recommend verifying carefully the merchant’s refund policies before making a purchase.
Recommendations for EU Consumers:
Verify Refund Policies: Check the merchant’s terms before purchasing, particularly if they are outside the EU.
Exercise Caution: Be aware that refund policies may differ from EU regulations and consumer rights.
6. FTC Compliance & Consumer Protection
FractalMax complies with Federal Trade Commission (FTC) guidelines to ensure that our refund policies are clearly disclosed and fair to consumers in the United States. Our refund policies apply to digital and physical products that we sell directly (our own products). However, for affiliate products, refund policies are determined by the respective merchants.
FractalMax adheres to Federal Trade Commission (FTC) guidelines for transparency, truthful advertising, and fair consumer practices in the United States. We are committed to providing clear, accurate, and non-deceptive information about our products and services.
Key Commitments Under FTC Guidelines (For Our Own Products):
Transparent Refund Policies: Our refund policies are disclosed clearly before purchase to ensure consumers are fully informed.
Truthful Advertising: Any statements regarding our products and services are truthful and based on factual evidence. We do not engage in misleading or deceptive marketing.
Adherence to Stated Policies: If a refund or satisfaction guarantee is offered, we will honor it as outlined in this policy.
No Hidden Fees or Unfair Practices: We do not impose undisclosed fees or unfair conditions that could mislead consumers.
Affiliate Products: Refunds and returns for affiliate products are subject to the policies of the respective merchants. We do not control these policies and recommend reviewing them carefully before purchasing.
For further details on FTC guidelines, visit the Federal Trade Commission’s official website.
Severability Clause
If any provision of this refund policy is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.
By making a purchase, you acknowledge and agree to our refund policy. This refund policy is governed by the laws of France, and any disputes arising from it shall be subject to the jurisdiction of French courts. FractalMax reserves the right to update this policy to reflect legal requirements and business practices.
You can make your refund request by writing us at: hello@fractalmax.com
Contacting us: If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
https://www.fractalmax.com/contact
Laurence Zimmermann EI, FractalMax
66 Avenue des Champs-Élysées
75009 PARIS - France
Refund Policy : https://fractalmax.com/refund-policy
This document was last updated on 03.14.2025