Company B Help Center Documentation

This is fictional public help documentation for a sample product. It does not describe a real company, customer, roadmap, internal process, or private system.

Overview

Company B Notes is a fictional web application for organizing simple notes, labels, and shared notebooks.

Users can:

• Create personal notes

• Organize notes with labels

• Share notebooks with teammates

• Search note titles and content

• Archive notes that are no longer active

Creating A Note

To create a note:

1. Open the Notes page.

2. Select New note.

3. Enter a title.

4. Add note content.

5. Select Save.

Saved notes appear in the main notes list. The newest note appears at the top by default.

Editing A Note

To edit an existing note:

1. Open the note from the notes list.

2. Select Edit.

3. Update the title or content.

4. Select Save changes.

If another user updates a shared note at the same time, the most recent saved version is shown.

Labels

Labels help users group related notes.

A note can have multiple labels. For example, a note can be labeled both Planning and Customer Follow-up.

To add a label:

1. Open the note.

2. Select Add label.

3. Choose an existing label or create a new one.

4. Select Apply.

Shared Notebooks

Shared notebooks allow multiple users to view and edit a collection of notes.

Notebook roles:

• Owner: can manage notebook settings and members.

• Editor: can create and edit notes.

• Viewer: can read notes but cannot edit them.

Only Owners can remove a notebook member.

Searching Notes

The search bar can be used to find notes by title, label, or content.

Search tips:

• Use exact words for better results.

• Search results include archived notes only when the Include archived option is enabled.

• Very short search terms may return broad results.

Archiving Notes

Archiving removes a note from the active notes list without deleting it.

To archive a note:

1. Open the note.

2. Select More actions.

3. Select Archive note.

4. Confirm the action.

Archived notes can be restored later by opening the archive view.

Deleting Notes

Deleting a note permanently removes it from the workspace.

Before deleting a note, users should confirm that:

• The note is no longer needed.

• No teammate is actively using it.

• Important information has been moved elsewhere.

Deleted notes cannot be restored.

Notifications

Users may receive notifications when:

• A notebook is shared with them.

• A note they follow is updated.

• They are mentioned in a note.

• Their access to a notebook changes.

Notification settings can be updated from the account settings page.

Troubleshooting

If notes do not appear:

1. Refresh the page.

2. Check the selected notebook.

3. Clear active filters.

4. Confirm that the note was not archived.

5. Contact support if the issue continues.

Last Updated

June 30, 2026.